Do you know someone who hoards?

If you want to help someone who has problems with hoarding, you can refer them to our free Making Space service which provides practical and emotional support.

People with a hoarding disorder gather an excessive number of items in their home and store them in a chaotic manner. Making Space supports people with hoarding tendencies to reach their goals, increase well-being and make their home safer. We want to empower individuals to sustainably ‘make space’ not only in their home, but also their life and mind; increasing their confidence, wellbeing and self-efficacy.

This is an approach that is proven to be successful and far more effective than other alternatives such as, where applicable, statutory or landlord intervention.

Making Space is led by trained volunteers in Bristol. We only support home owners and private tenants and due to the high demand and volunteer nature of the service we can’t support individuals with either complex or low level hoarding tendencies.


How to make a referral

Download and read the following documents:

Complete the Making Space Referral assessment form and email it to


What happens next?

  • Once we have received the Referral Assessment Form we will review and assess to see if the referral is eligible for support.
  • If eligible we will call the referrer and conduct a telephone interview where we will ask for information about the individual who has been referred.
  • On completion of the telephone interview we will further assess as to whether the individual is eligible for support and the referrer will be informed of the outcome.
  • If eligible we will arrange a joint visit with the referrer at the individual’s home.
  • We will again assess the information and make a decision as to whether we can support the individual. The referrer will be informed of the outcome.
  • If eligible the client will be accepted and will be allocated a volunteer in their area as soon as someone is available.
  • We will provide a progress review following 6 weeks of visits and again after 3 months of visits.


More information

Alternative support agencies include: