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WE Care & Repair is a registered society under the Co-operative and Community Benefit Societies Act 2014 with charitable status.

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North Somerset: Motex Centre, Winterstoke Road, Weston super Mare, North Somerset BS23 3YW. 0300 323 0700


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Making Space - Support People with Hoarding Tendencies

The Making Space project is an innovative voluntary led service offered by WE Care & Repair.  Making Space has been developed with the aim of providing practical and emotional support to adults who acquire an excessive number of items which they store in a chaotic manner and have difficulties discarding of; behaviours more commonly known as 'hoarding'. The project aims to support clients to reach their individual goals, increase mental wellbeing and help make the home safer and more suitable for their needs.


Making space offers an empathetic and supportive environment to people living with hoarding tendencies, and aspires to empower individuals to sustainably 'make space' not only in their home, but also their life and mind; increasing the confidence, wellbeing and self-efficacy of those we support.  This is an approach that is proven to be successful and far more effective than other alternatives such as, where applicable, statutory or landlord intervention.


The project is currently offered 'free of charge' and is led by trained volunteers across Bath & north East Somerset, Bristol, North Somerset and South Gloucestershire.  At this time we only support home owners and private tenants.  Due to the high demand and volunteer nature of the service we cannot support individuals with either complex or low level hoarding tendencies.  For more information on alternative support agencies please visit

"WE Care & Repair's Making Space project is an original and innovative response to an issue that many public sector agencies are struggling to address in the region. In the south west this has put them a the forefront, in terms of knowledge and experience, of how to best support people with hoarding difficulties."


Dr James Gregory, Lecturer/Clinical Psychologist, University of Bath.


To find out about volunteering for Making Space please visit our 'volunteer role page'

How to make a referral to Making Space:

Due to the current high demands and limited resources of Making Space we use a three tier referral process to establish which clients will most benefit from our support and which clients we are best placed to support.

  • Tier 1  Submission of referral assessment form and the clutter image rating scale

  • Tier 2  Referral telephone interview between the referrer and project coordinator

  • Tier 3  Assessment joint visit at the potential client's home with the Volunteer Coordinator and referrer

In order to make a referral please download the following documents and email the completed 'referral assessment form ' to

What next ?

  • Once we have received the 'Referral Assessment Form' we will review the information to assess if the referral is eligible for support.

  • If eligible we will call the referrer to conduct a telephone interview where we will ask for information about the individual who has been referred.  The telephone interview with the referrer will occur within 2 weeks of the referral assessment form being received.

  • On completion of the telephone interview we will further assess the information as to whether they are eligible for support and the referrer will be informed of the outcome.

  • If eligible we will arrange a joint visit with the referrer at the individual's home within 6 weeks of the telephone interview.

  • We will again assess the information and make a decision as to whether we can support the individual and the referrer will be informed of the outcome.

  • If eligible the client will be accepted and go onto a waiting list.  They will be allocated when a volunteer in their area is available.

  • We will provide a progress review following 6 weeks of visits and again after 3 months of visits.

For further information please call Nia Hall on : 0117 954 3923

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In Association with

"We should be the last people involved with such cases as we...are not breaking their cycle of hoarding just providing a temporary solution to the problem at that time..."


Bristol City Council Environmental Health Officer

To see our volunteer's view please click here (downloadable PDF)


To gain an insight into the lives of people with hoarding tendencies, please click on the following link